GenXGames is available for contact 24 hours a day, 7 days a week. Our professional customer service team welcomes your inquiries by phone, email, and live chat. If you are looking for your in game delivery (and you have the confirmation email that your order is ready), simply start a live chat to receive service. More information follows to help you get a fast, helpful response to your inquiry, whatever it may be.
Sales GenXGames.com
Email salesgenxgames.com for questions regarding a purchase, help with a payment method, price matching, volume purchase discounts, inquiries regarding items we don't carry, and pricing on custom orders. If your inquiry is in reference to a Diablo 2 custom order, please allow at least one business day for a response. Please be aware that custom orders may take as many as 5-7 days to deliver, depending on size, complexity, and the scarcity of the item(s).
CommentsGenXGames.com
Email commentsgenxgames.com if you have suggestions, this includes updates on our guides, new games you would like us to add, or new items, currencies, or other products to add to your specific game.
ServiceGenXGames.com
Email servicegenxgames.com if you have already made a purchase and need help. Reply with your order number for the fastest response--and including your order receipt in the body of your reply email can help us respond even more quickly.
GenXGames Customer Service Phone#
Customers are welcome to contact our service representatives by phone 24 hours a day, 7 days a week. We also welcome phone based purchasing, for those uncomfortable making purchases over the internet.
USA phone number: (650) 352-3376
For International dial (001)
Live Support
Many customers are most comfortable with live online chat support. You may be pleasantly suprised when you see how quickly our service representatives respond to live chat inquiries. The wait time is generally quite short, and our service representatives are truly available 24 hours a day, 7 days a week for in game deliveries, customer service, and general inquiries.
Mailing Address
Please note, when making purchases from GenXGames.com, your bank or credit card billing statement will display "GenX Services". GenXGames.com is a subsidiary of "GenX Services". Contact us via email to receive the GenX Services mailing address for cash, check, wire transfers, and money orders.
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